Returns & Refunds
I would like to modify, update, or cancel my order.
Please send an email to grow@freshrooms.com with any order changes or cancellation requests as soon as possible. Please provide your name and order number.
I would like to get a replacement, refund, or exchange an item?
We stand by the quality of our products 100%. If you have any questions or concerns, please contact us and we can help you troubleshoot, replace, or refund you for your purchase.
How do I return my order?
If you ordered the wrong product or no longer need or want it, you are welcome to return it to us unused within 30 days of receipt. We just ask that you pay for shipping.
Still need assistance? Contact our team.
There are two ways to contact our customer care team — via email grow@freshrooms.com and the on-site chat feature.
